How to Raise a Complaint With Us

Last updated: October 2026

Everyone who reaches out to Loanwhich Concrete should be treated fairly. If something went wrong, tell us. This page shows how to file a complaint and what to expect afterward. It is a general template and not legal advice.

What You Can Tell Us About

You can contact us about:

• Your experience calling or messaging Loanwhich Concrete
• How your personal information was handled
• Anything on this site that looks unclear or wrong
• The conduct of a provider we connected you with

If the Problem Is With a Provider

Providers in our network are independent businesses. Each one is responsible for its own estimates, pricing, workmanship and customer service. If you are unhappy with work at your home, begin by taking it up with the provider directly. Keep notes and photos, and keep everything in writing.

Please tell us too. Feedback about providers helps us keep our network honest, and providers who keep falling short may be removed. Know that Loanwhich Concrete cannot settle contract disputes, return money paid to a provider or act on a provider's behalf.

Sending Your Complaint

Email contact@loanwhich.living and include:

• Your name and the easiest way to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A short account of what happened and what outcome you want

After You Write

We will confirm by email that your complaint arrived, usually within a few business days. We will then look into what happened, which may involve contacting the provider. After that, we will reply with what we found and any steps we plan to take.

Still Not Happy?

If our reply does not settle things, write back and ask us to take another look. You may also contact your state consumer protection office or attorney general, or your local Better Business Bureau. Your state contractor licensing board may be able to help with licensed contractors.

Contact

Email: contact@loanwhich.living